Terms and Conditions

Section 1 Scope, customer information

The following Terms and Conditions govern the contractual relationship between Alexander Weltecke GmbH & Co. KG and consumers as well as businesses purchasing goods via our shop. We do not recognise any terms and conditions that conflict with or deviate from our Terms and Conditions. The contract language is German.

Section 2 Conclusion of contract

The offers presented on the internet constitute a non-binding invitation to purchase goods.
After entering your details and clicking the order button, you submit a binding offer to conclude a purchase contract.

The acknowledgement of receipt sent promptly by email does not yet constitute acceptance of the offer. Acceptance of the offer is declared when the goods are dispatched and the purchase contract is thereby concluded.

Section 3 Payment

Deliveries are made against payment. Customers may choose from the following payment methods:

Prepayment (advance bank transfer with 3% discount on the invoice amount)
PayPal

Section 4 Customer information: storage of your order data

We store your order and the details of the contract concluded (for example, type of product, price, etc.). We will send you the Terms and Conditions, but you can also access them on our website at any time after the contract has been concluded.

As a registered customer, you can access your past orders in the customer login area (My Account).

Section 5 Customer information: correction notice

You can correct your entries at any time before submitting your order by using the delete key. We will inform you about additional correction options during the ordering process. You can also end the order process completely at any time by closing the browser window.

Section 6 Withdrawal policy

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day,

on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered as a single shipment;
on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods which are delivered in several partial shipments or items.

To exercise your right of withdrawal, you must inform us (Alexander Weltecke GmbH & Co. KG, Auf dem Knuf 15, 59073 Hamm, shop@weltecke.de, Fax: +49(0)2381/31792) by means of a clear declaration (for example, a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use this sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can only be delivered after 30 days at the earliest and whose current value depends on fluctuations in the market which the trader cannot control;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts;
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if they were unsealed after delivery;
for the supply of goods if, after delivery, they have been inseparably mixed with other items by reason of their nature;
for the supply of sealed audio or video recordings or sealed computer software if they were unsealed after delivery.

End of the withdrawal policy

Section 7 Warranty

The statutory warranty provisions apply.

Section 8 Limitation of liability

We exclude liability for slightly negligent breaches of duty unless they concern essential contractual obligations, damages arising from injury to life, body or health, guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents and legal representatives. Essential contractual obligations include in particular the obligation to hand over the item to you and to procure ownership of it for you. Furthermore, we must provide the item to you free from material defects and defects in title.

Section 9 Commercial place of jurisdiction

The exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office; this applies to all customers who are merchants.

Section 10 Information for consumers regarding out-of-court dispute resolution

Information obligation under the Consumer Dispute Resolution Act (Section 36 VSBG)
We are neither obliged nor generally willing to participate in dispute resolution proceedings before a consumer arbitration board.

Version: 20 July 2025